Instructions for requesting Remote Assistance from Brian R.
Please note that this is only possible if
you are using Windows XP Home or Professional
Using Remote Assistance - Windows XP only
If you have used Remote Assistance in the past 6 months then go to
number 4 below.
If you have used Windows Messenger in the past 6 months then go to
number 2 below.
These instructions start with the basic pre-requisites - you will need
to have Windows Messenger installed and available.
You will also have to have 'Remote Assistance' enabled.
- First you should check that you have a recent version of Windows Messenger.
Click on Start -> All Programs -> Windows Messenger.
If you have searched rigorously and cannot find 'Windows Messenger'
but you can see 'Remote Assistance' (RA) in 'All Programs' then you will have
to invoke Messenger from within RA.
Download the latest version (for free) from:
- Verify that Remote Assistance is enabled.
Firstly do either one of the following:
- In Control Panel, click System.
- In the Run dialog box, type sysdm.cpl, and then click OK.
Then - On the 'Remote' tab, in Remote Assistance,
select the Allow Remote Assistance invitations
to be sent from this computer check box if it is disabled, and then click OK.
- Signing into Windows Messenger with the Guest account:
If Messenger has automatically signed you in as another user then
you will need to click upon 'File' and then 'Logout'
- To sign into Windows Messenger you need to get to a page
that looks like one of the following:
- From Windows Messenger you can request RA by selecting 'Actions' and
then 'Remote Assistance' in the toolbar at the very top of the messenger
Control window (as opposed to a Conversation Window).
- Depending upon the work that you require us to perform we may:
need to observe your screen and talk you through what needs to be done OR
- Need to take control of your screen because the tasks to be performed
are complex or you may prefer us to do so
If we do need to take control then an alert will appear to that effect.
Your confirmation will be required before control can be passed.
At any time following you will be able to use the 'ESC' key to stop the
remote control session.
If you have any suggestions about how these instructions could be improved
then please use the contact facility on this Web site - you can choose to fill
in a form if you want to remain anonymous OR you can use the e-Mail address
If Remote assistance is failing then you may wish to check out the FAQ at
I hope that has been useful. Any Comments, suggestions or corrections
to: Our contact details please.
This would be especially useful if the software environment you have is
different to mine and the headings, text or prompts are different.